frequently asked questions
What is Core X pilates?
Core X Pilates offers classes for every body and all fitness levels. From Reformer Pilates to Yoga to Barre, and more, you can choose the workout that suits you.
Our classes are dynamic and fast-paced, moving to the beat of the music with a focus on technique and form to ensure you are getting the most out of your workout.
I’ve never worked out before; will I be able to do the class?
Absolutely. all our classes are designed to appropriately challenge all levels of fitness, and ability. Our highly trained instructors will provide modifications and guidance for those who are new to the workout, managing an injury or pre/post-natal, whilst offering progressions for seasoned members.
How many days a week should I come to class?
To see results quickly (toned muscles, better cardiovascular fitness, improved posture), we recommend taking 3-4 classes per week.
We offer a variety of classes on our schedule that all challenge the body in different ways, so by combining 2-3 of our class types per week, you can get the full body toning, strengthening and cardiovascular challenge needed to see quick and lasting results.
Can I bring a friend with me?
As one or your many membership benefits, you can bring a friend to a class with you for free. The referred person must not have visited the studio within 60 days and the referee must be on an active membership.
Are there any age restrictions to attend XTEND?
Minimum age is 14 years.
If you are 14 to 17 years of age, your parent or legal guardian must:
(a) consent and sign a pre-exercise questionnaire, a waiver and Membership agreement;
(b) accompany you to the Studio on each visit if you are 14 or 15;
(c) accept responsibility to ensure you comply with the Terms and Conditions of the studio and Membership Agreement; and
(d) agree to rectify any breaches of your Membership Agreement.
When should I arrive for class?
We pride ourselves on starting our classes on time.
If this is your first visit in studio, please arrive 15 minutes before the class starts to receive a proper induction to the studio, your instructor, and the workout you are about to do.
This also gives us the opportunity to learn about you and your fitness routine, your goals, and any health concerns so we can maximise your experience. If you miss this important induction process, you may be asked to reschedule your class as your safety is extremely important to us.
What should I wear and what should I bring?
We recommend that you wear clothing that you feel comfortable to move freely in so you can flow from one pose to another.
Grip socks are compulsory and can be purchased at the studio. Please also bring water and a towel.
Our studio has a safe place for clients to store their personal items while in class.
What is the Class Late Cancellation/No-Show Policy?
At Core X Pilates, our in-studio class sizes are small and can fill quickly. All clients must adhere to our studio class late cancellation/no-show policy.
If you can no longer attend your class, cancellations must be made no later than 10 hours prior to your class start time (Cancellation period). Cancellations can be made online or via the Core X Pilates app.
If you do not cancel or reschedule your class outside of the relevant 10 hour cancellation period or are a no-show/absent from your class, you will either lose your class (casual class/class pack users and Core/BalanceLifestyle/Essential Members) or be charged the $10 Studio Class Late Cancellation/No-Show Fee (X-factor/XTEND members and Introductory Offer clients).
Studio Class Late Cancellation/No Show Fee: the fee or forfeiture of 1 Studio Class (depending on Membership type), for failing to provide a minimum of 10 hours’ notice of cancellation or for not turning up to a Studio Class.
Will I lose my spot if I am late for class?
Yes. If you are more than 5 minutes late to class, your spot may be lost.
It is important that you arrive on time so you have a proper warm up, a balanced workout, and don’t disrupt the class.
If you are not in the class within the 5-minute window, you may be marked as a late cancel and lose your session and/or incur a Late Cancellation/No-show Fee.
Is there a waitlist for full classes?
Yes, if the class you wish to attend is showing as full, we highly recommend adding yourself to the waitlist. Trust us, it works! You can sign-up for the waitlist up to 10 hours before the class. If a spot opens up, you will receive a confirmation email. If you do not make it off the waitlist, your session will go back into your account for future use.
IMPORTANT: If you are on the waitlist, it is assumed you will be able to attend the class if you get in. If you do not want the spot, you will need to remove yourself from the waitlist at least 10 hours in advance.
How do I sign up for a Membership?
You can choose a membership directly from our website or app contact us and we can help you get started.
What is the difference between Memberships?
We offer three types of membership at core x pilates depending on how many times a week you would like to attend classes:
our CORE MEMBERSHIP allows you to attend 2 classes a week.
our BALANCE MEMBERSHIP allows you to attend 3 classes a week
OUR X-FACTOR MEMBERSHIP allows you to attend 4+ classes a week
Do classes roll over if I don’t use them all within my billing period?
Classes do not roll over. They reset when a new billing period starts.
Can I upgrade or downgrade my membership?
Yes, you can in accordance with your membership agreement. Please contact us and will be able to help you with more information.
I have used all my classes available. Can I get some extra classes?
Yes, you can. You can purchase top-up classes on the Core X Pilates app or contact your studio who will be able to process that for you. Also, consider upgrading your membership if applicable!
When is my membership being processed?
Your membership is processed every week or every 4 weeks. Please contact your studio to confirm your billing period. Not sure when was your last payment processed? You can check on the app! Log into the Core X Pilates App and click on the ‘Purchases’ menu option. You can check the purchase date and expiry date of your current active pricing. If you are still not sure, you can always contact us and we will let you know!
How do I cancel my membership?
To cancel your membership, please contact us and we can cancel it for you. Please note: you will need to have completed your minimum terms (8 weeks) in order to cancel and provide 30 days’ notice in writing (by sending an email to us or filling out a form in-studio).