Terms & conditions

The Core X Experience: 2 weeks unlimited for $69 

The Introductory Experience (Offer) includes unlimited classes in a 2 week period for $69 and is only available to new clients of Core X Pilates who are 18 years and older, however, minors aged 14 and above may participate if minor special conditions are met (photo ID required); This Offer can only be purchased once. Classes must be booked in advance and no walk-ins will be accepted. All classes must be redeemed within 14 days from the date of the first visit and can only be redeemed at Core X Pilates. Late cancellation and no-show policy applies to all bookings. Grip socks are required to participate in the workout. The Offer is subject to satisfactory completion of pre-exercise screening. Not valid with any other offer. Not redeemable for cash. Not transferable. No refunds for unused classes. The Offer is only valid and redeemable at Core X Pilates from 09:00 AEST 01/05/2024.  See Acceptance of Terms below. 

The Core X Experience: 5 Classes For $50 

The Introductory Experience (Offer) includes 5 classes for $50 and is only available to new clients of Core X Pilates who are 18 years and older, however, minors aged 14 and above may participate if minor special conditions are met (photo ID required); This Offer can only be purchased once. Classes must be booked in advance and no walk-ins will be accepted. All classes must be redeemed within 14 days) from the date of the first visit and can only be redeemed at Core X Pilates. Late cancellation and no-show policy applies to all bookings. Grip socks are required to participate in the workout. The Offer is subject to satisfactory completion of pre-exercise screening. Not valid with any other offer. Not redeemable for cash. Not transferable. No refunds for unused classes. The Offer is only valid and redeemable at Core X Pilates from 09:00 AEST 01/01/2024.  See Acceptance of Terms below. 

Bring A Friend Free Class Referral

Bring A Friend Free Class Referral Email Offer is only available for an existing Core X Pilates client (Referrer) and a new client referred to Core X Pilates by the Referrer (Referee). The Referee is eligible to receive one (1) Free Casual Class to redeem at Core X Pilates (excluding Reformer Pilates classes). In order to redeem the Free Class, the Referrer must provide the full name and contact details of the Referee to Core X Pilates. The Free Class can only be redeemed once per Referee. The Referee must be a new client of Core X Pilates who is 18 years and older, however, minors aged 14 and above may participate if minor special conditions are met (photo ID to be provided and parental/guardian permission to participate). Classes must be booked in advance – no walk-ins will be accepted. Late cancellation and no-show policy applies to all bookings. Grip socks must be worn in order to participate in the workout. This Offer is subject to satisfactory completion of pre-exercise screening. Not valid with any other offer. Not redeemable for cash. Not transferable between clients. No refunds for unused classes. See Acceptance of Terms below.

Membership Referral Offer
If a current paying Core, Balance or X-factor Member (or equivalent Grandfathered membership types previously sold (Lifestyle or Xtend member )) refers a first time Core X Pilates customer and the customer joins Core X Pilates for a minimum of 2 months, both members will receive the current “referral offer.” Not valid with any other offer. Not redeemable for cash. Offer does not apply to Class Pack or Casual members. Not transferable. Customers should contact the studio for more information. See Acceptance of Terms below.

1 Free Class Coupon

One (1) Free Class coupon is only available to new clients of Core X Pilates who are 18 years and older, however, minors aged 14 and above may participate if minor special conditions are met (photo ID to be provided and parental/guardian permission to participate). 1 Free Class coupon per person. 1 Free Class must be used at the studio stated on the voucher. In order to redeem the 1 Free Class coupon, you must send your full name and a picture of the coupon to the studio listed on the coupon. Classes must be booked in advance – no walk-ins will be accepted. Late cancellation and no-show policy applies to all bookings. Grip socks must be worn in order to participate in the workout. This offer is subject to satisfactory completion of pre-exercise screening. Not valid with any other offer. Not redeemable for cash. Not transferable between studios and/or clients. See Acceptance of Terms below.  

 ACCEPTANCE OF TERMS

Each member will be solely responsible for expressing their interest in the Offer or Campaign listed above.

Core X Pilates will determine, in its sole discretion, whether any applying member will be offered the Offer or Campaign listed, and Core X Pilates reserves the right, in its sole discretion, to accept or deny any application or expression of interest submitted.

A failure to make a claim for any Offer or Campaign listed with Core X Pilates shall not bind XTEND Canberra City to any obligations under the Terms set out in the Offer or Campaign provided.

MARKETING PERMISSION TERMS 

By signing your Membership Agreement, you agree to accept these Marketing Permission Terms (‘Terms’), and give your unconditional permission and authority for Barre Parramatta Pty Ltd (along with its affiliates, and their respective officers, directors, owners, employees and representatives), except where prohibited by law, to use your name, likeness, picture, voice, biographical information, and written or oral statements, acquired whilst you are participating in Barre Parramatta PTY LTD activities for marketing, advertising and all related purposes in promoting or publicising the ‘Core X Pilates’' brand, and the systems connected therewith, and/or any other legitimate purposes of  Barre Parramatta PTY LTD activities, without compensation, unless required by law. You agree that you shall have no right of approval, no claim to compensation, and no claim arising out of any use or alteration of such materials.  

 As part of our strong and growing brand presence, we love to celebrate our members and guests and highlight their accomplishment via channels such as social media, our website, newsletters, and other sources. By entering Core X Pilates and participating in the activities, you are granting Core X pilates the irrevocable right and permission to photograph and/or record you in connection to your participation at Cre X Pilates and to use the photograph and/or recording and the name, likeness, voice, and appearance of yourself captured therein for promotional purposes. Barre Parramatta PTY LTD will collect, use, disclose, store, secure and dispose your Personal Information in accordance with the Privacy Act 1988 (Cth).  

You agree to waive the right to inspect or approve the use of the photograph and/or recording and acknowledge and agree that the rights granted to this release are without compensation of any kind. This release and the above consents are intended to be as broad and inclusive as permitted by applicable law. If any portion of the release from liability or the consents is deemed by a court of competent jurisdiction to be invalid, then the remainder of these Terms shall remain in full force and effect and the offending provision(s) severed here from. These Terms apply to any person acting for you, on your behalf or acquiring rights through you which shall include but not remain limited to your heirs, assigns, personal representatives, and any other next of kin. You understand that Core X Pilates is relying on your acceptance of these Terms by signing your Membership Agreement, that you agree to allow your participation in the Core X Pilates activities.  

Policies

Class Late Cancellation/No-Show Policy

At Core X Pilates, our in-studio class sizes are small and can fill quickly. All clients must adhere to our studio class late cancellation/no-show policy.

If you can no longer attend your class, cancellations must be made no later than 10 hours prior to your class start time (Cancellation period). Cancellations can be made online or via the Core X Pilates App.

If you do not cancel or reschedule your class outside of the relevant 10 hour cancellation period or are a no-show/absent from your class, you will either lose your class (casual class/class pack users and Core/Balance/Lifestyle/Essential Members) or be charged the $10 Studio Class Late Cancellation/No-Show Fee (X-factor/Xtend members and Introductory Offer clients). 

Studio Class Late Cancellation/No Show Fee: the fee or forfeiture of 1 Studio Class (depending on Membership type), for failing to provide a minimum of 10 hours’ notice of cancellation or for not turning up to a Studio Class.

Waitlist

If you are waitlisted and a spot becomes available, you will receive a text and/or email confirming your spot in the class. Please make sure to confirm your spot or decline by unbooking via your account or text. If you are on the waitlist and then have been added to class, if you fail to show for class or un-book yourself, you will be charged a fee.

Membership Suspensions

The minimum period for membership suspension is 2 weeks and maximum 3 months with a $5 a week suspension fee during the Suspension period. 1 weeks written notice is required prior to suspension to info@corexpilates.com.au

If you suspend your membership during the initial commitment period, the period in which your membership is suspended will not be calculated as part of your contract. You payments will automatically startup again once your suspension is complete. It is the clients responsibility to advise Core X Pilates whether you would like an extension on your suspension. Refunds will not be given when failing to provide Core X Pilates with the correct notice.

Suspensions can be placed anytime during your billing cycle. Once your suspension time is complete, your membership will automatically reactivate.

Membership upgrade

You can upgrade your membership at any time, however once on the upgraded membership you must fulfil the 8 minimum Weekly payments. Once fulfilled you can downgrade or cancel. Cancelations before this will incur a $200 cancelation fee.

Memberships will not automatically be suspended due to non attendance.

REFUNDS WILL NOT BE ISSUED WHEN FAILING TO PROVIDE Core X Pilates WITH THE CORRECT NOTICE, this applies for both cancellations and membership suspensions.

Membership Cancelations & Auto Renewals

Contract is in force for the months from the Contract Start Date, with automatic renewal at the end of the initial 8 payments. If you wish to cancel within the minimum 8 payment contract period, a $200 cancellation fee will incur.

All cancellations require 14 days written notice to info@corexpilates.com.au.